Scrabble tiles spelling 'SEO' on a wooden surface. Ideal for digital marketing themes.

From First Contact to Final Delivery: How Cave Culture Onboards Clients for Success

Byalethabom

Introduction

At Cave Culture, we believe that great results come from a great process. That’s why our onboarding process is designed to make working with us easy, transparent, and highly productive from day one.

Whether it’s web design, SEO, social media management, or advertising, our structured approach ensures you know exactly what to expect at every step including how contracts, payments, and timelines are handled.

Here’s how we turn your first inquiry into a finished, results-driven project.

Step 1: Inquiry Form

The journey begins with a simple inquiry form. This gives us insight into your brand, goals, and challenges before we even get on a call. By understanding your needs early, we can prepare the right questions and solutions for our first conversation.

Step 2: Discovery Call

We then schedule a 15–30 minute discovery call to dive deeper into your business objectives, brand personality, and vision. This call also helps determine if we’re the right fit to work together.

Step 3: Proposal

Based on our conversation, we prepare a custom proposal that includes:

  • Project deliverables
  • Timelines
  • Pricing

This ensures you know exactly what you’re getting and when.

Step 4: Contract & Invoice

Once you approve the proposal, we move into the contractual stage.

Here’s how it works:

  • We provide a formal contract outlining agreed services and terms.
  • The total fee is clearly stated (example: R2,500).
  • 50% upfront is required to secure the project, cover pre-production costs, and lock in your start date.
  • This payment is non-refundable and must be made before work begins.
  • The remaining 50% balance is due upon project completion, before final deliverables are handed over.

This process ensures fairness, commitment, and clarity for both sides.

Step 5: Strategy Development

Once the paperwork is complete, we take a deep dive into your brand to create a clear, actionable strategy. This is where we align goals, target audiences, and creative direction to ensure every move is intentional.

Step 6: Welcome Packet

Before we begin the actual work, we send a welcome packet that includes:

  • Required tools and resources
  • Communication guidelines
  • Deadlines and project milestones
  • How to send files, images, or any other material we may need

Step 7: Workflow Begins

With all the foundations in place, we begin executing the agreed services, whether that’s:

Step 8: Monthly Reviews

Once your project is live, we conduct monthly reviews to track progress, measure results, and ensure everything stays aligned with your business goals.

Why This Process Works

This onboarding system allows us to:

  • Build trust through transparency
  • Maintain project efficiency
  • Deliver high-quality results without confusion or delays

By blending clear communication, structured steps, and solid contracts, we make sure you’re confident in your investment every step of the way.

Conclusion

Working with Cave Culture means more than just hiring a digital agency, it means partnering with a team that values clarity, professionalism, and results. Our onboarding process is built to give you peace of mind from the moment you fill out the inquiry form to the day we deliver your final project.

Ready to experience a smoother, smarter way to work with a digital agency? Let’s start your onboarding today.

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